Between Inanimate Objects, this blog, and my Facebook page, I’ve been pretty tough on toy companies over the years. I tend to call things as I see them, and usually what I see isn’t up to par. I’m pleased to say I’ve never been paid, bought off, or otherwise bribed to make comments positive or negative. What you get from me is always the unvarnished truth. That’s why it’s such a pleasure to report something positive.

Most of you are aware that upon the release of the first wave of animated-style Batman figures last month, reports of breakage popped up throughout the toy collecting world. Despite being extra-careful, my Mr. Freeze suffered an arm break.

A few weeks after release, I was pleased to hear that DC Collectibles was taking the reports seriously, and they wanted to hear from individuals. I’d heard this kind of thing before, and more often than not such missives are sent into the ether, never to get a response. (I’m looking at you NECA.) Imagine my surprise when a DC Collectibles representive returned my email, and was very sympathetic to collectors’ concerns.

He informed me DC Collectibles was looking at ways to improve the quality. He completley agreed that collectors should not fear breaking their figures just by removing the toys from their packaging. I can’t say for certain how long such changes will take to implement, but it sounds like things will improve.

On a personal note, the DC Collectibles representive wanted to rectify my issue with Mr. Freeze. He made it right, and now Mr. Freeze can hold his cold gun again.

Does this mean DC Collectibles has the time and resources to address all such problems in the future? I very much doubt it. They are very busy people with deadlines and numbers to meet, after all. And I can’t promise anyone else will have a similar experience. But this one positive experience was such a breath of fresh air in a somewhat cynical industry, I simply wanted to take a moment and sing DC Collectibles praises. Thank you DC Collectibles!

 

About the Author: Casimir Not satisfied with the limited options available at retail, award-winning customizer Cason Pilliod has been crafting his own toys since he was a child. His passion for toys merges with his background as a theatrical prop designer, allowing him to find unique customizing solutions, which he shares with the ever-growing customizing community via Inanimate Objects. Cason is also an armchair pop-culture historian, Swing dancer, DJ, daddy, and was once a Muppet wrangler, so he's got a unique spin on life. He also worked for Microsoft once, but let's just keep that a secret.

 

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